Fresto Fresto

Customer Service

Customer Service

Last updated: 10 October 2026

We are here to help with your Fresto account, software activation, licensing requests, and questions about the Fresto platform.

Contact Us

We aim to respond to support requests within 2 working days. Response times may vary depending on the complexity of your request.

Software Activation and Licensing

If you have downloaded Fresto and want to activate the software, please submit your activation request through the available activation process.

Our team will review your request and contact you to discuss the appropriate license and activation arrangements.

For activation or licensing support, please include:

  • Your name and restaurant or business name.
  • The email address associated with your request.
  • Your activation request details or reference number, if available.
  • A description of the issue you are experiencing.

Submitting an activation request does not, by itself, guarantee that a license will be granted. Activation and licensing are subject to the terms agreed with EURL Techpos.

Technical Support

If you experience a technical problem while using Fresto, contact us by email and describe the issue as clearly as possible.

Please include:

  1. The Fresto version you are using, if known.
  2. Your operating system and device.
  3. The steps that led to the problem.
  4. Any error messages or screenshots that may help us investigate.

Please do not include passwords, payment card details, or other unnecessary sensitive information in your support request.

Your Account and Personal Data

If you need help accessing or updating your account, contact us at eurltechpos@gmail.com.

You may also manage the information available through your Fresto profile, where these features are provided.

To exercise your applicable personal data rights, including requesting access, correction, or deletion, please consult our Privacy Policy or email us directly.

Report Illegal or Harmful Content

If you believe that content available through Fresto is illegal or violates our terms, email eurltechpos@gmail.com with:

  • The exact web address (URL) of the content, where applicable.
  • A description of the content and why you believe it is illegal or violates our terms.
  • Your name and email address.
  • A statement confirming that the information in your report is accurate to the best of your knowledge and that you are acting in good faith.

We will review the report and respond as appropriate under applicable law.

Restaurant and Business Customers

If you operate a restaurant or business using Fresto, please contact us from the email address associated with your account, where possible. Include your restaurant or business name and explain how we can help.

For commercial inquiries, licensing discussions, or partnership proposals, you can also contact us at eurltechpos@gmail.com.

Complaints

If you are dissatisfied with Fresto, our software, or our support, please email eurltechpos@gmail.com and include the details of your complaint.

We aim to acknowledge complaints within 5 working days and provide a substantive response within 30 days, where reasonably possible. If additional time is required, we will inform you.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

Consumer Rights and Dispute Resolution

Your rights depend on the laws applicable to your purchase, license, or use of Fresto. Where applicable, mandatory consumer protection rights remain unaffected by these support procedures.

For more information about the terms governing your use of Fresto, please read our Terms of Use.

If you are a consumer in Spain or another applicable jurisdiction, you may also contact the relevant consumer protection authority for guidance about available complaint or dispute-resolution procedures.

Additional Information

For all other questions, contact eurltechpos@gmail.com.